top of page

Shipping & Returns

Shipping Policy

We deliver to most countries by EMS international.
Orders are typically processed within 5 business days, depending on stock availability and a notification email will be sent when the products are shipped (with tracking number when available)

Return & Exchange Policy

Returns and exchanges can be accepted only for products that are defective. Returns and exchanges are limited to 7 days after reception of the products. 

Please check the products as soon as you receive them. 
We cannot accept returns and exchanges for products that are already used. 

Please contact us at for any issue or before sending back any product.

Japanese Specified Commercial Transactions Act Information Follows for Reference

ショップ名 (Shop name) MANDARACHA

販売業者 (Company name) MANDARA LTD

運営統括責任者 (Responsible person) NICOLAU ALEXANDRE

所在地 (Address)

605-0831 Kyoto-shi Higashiyama-ku Daikoku-machi

Matsubara Kudaru 2chome Yamashiro-cho 278​

電話番号 (Phone number) 075-285-3283​

メールアドレス (email address)

お支払方法 (Available payment methods in JAPAN)

・クレジットカード (VISA/MASTERCARD/JCB/AMEX/Diners Club/UnionPay)


・コンビニエンスストア(先払い) CONVENIENCE STORE


お支払方法 (Available payment methods from Overseas)

・Credit Card (Visa-Mastercard-AMEX-JCB-UnionPay-DINERS)



商品代金以外の必要料金 (Other costs)



お支払時期・期限 (Payment time)


引き渡し時期 (When the goods will be shipped)


返品 (Return and refund)

資格・免許 (Business License)・Not Applicable

bottom of page